Q: Do you accept custom designs or private-label orders?
A: Yes. We support OEM/ODM. Provide drawings, samples, or specifications and we'll quote tooling, MOQ and lead time.
Q: What is your Minimum Order Quantity (MOQ)?
A: MOQ depends on product and customization. Typical MOQs start from [example: 500–1,000 units] for standard items; custom items may require higher MOQs.
Q: Can I order samples?
A: Yes. Standard samples are available; sample fees and shipping apply. For customized samples, tooling or sample charges may be required.
Q: What materials and quality standards do you use?
A: We use industry-standard, compliant materials and follow internal QC. We can supply material specs and certificates on request.
Q: Do you provide product certifications?
A: We can provide relevant certificates (e.g., CE, RoHS, ISO) if available for the product. Specify which certificates you need when requesting a quote.
Logistics & Shipping:
Q: Which shipping methods do you offer?
A: We ship by sea, air, rail and road. Options include FOB, CIF, EXW, DDP — choose based on cost, speed and responsibilities.
Q: How long does shipping take?
A: Production lead time + transit time varies by order and route. Typical production 7–30 days; sea freight 20–45 days, air freight 3–7 days. Ask us for an exact ETA.
Q: How can I track my order?
A: We provide the carrier name and tracking number once goods are dispatched. For large accounts we can offer shared logistics dashboards.
Q: How are goods packaged?
A: We use protective, standardized packaging (boxes, pallets, wooden crates for large items). Export packaging meets international shipping requirements.
Q: What happens if goods arrive damaged?
A: Inspect on receipt and take photos of damage and packaging. Notify us and the carrier immediately. We will assist with claim handling and arrange repair, replacement, or credit per investigation.
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